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Read Our Terms Before You Open an Account

These terms set out how your rpg007 account works — what we allow, what we ask of you, and how deposits through DANA, OVO, and GoPay are handled under this agreement.

Account eligibility conditionsDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension groundsGoverning jurisdiction clause
rpg007 Read Our Terms Before You Open an Account
HOW WE UPHOLD THIS

How rpg007 Applies These Terms Fairly

Our terms are not written to catch you out — they exist to make sure every account on the platform operates under the same consistent rules. Here is how we put the key obligations into practice on our side.

Account Security

We encrypt account credentials and require OTP verification for logins from new devices. If a breach is detected, we freeze the account and notify you through your registered contact before any further action.

Payment Record Retention

Every DANA, OVO, and GoPay transaction on your account is logged with a timestamp and reference ID. You can request a transaction record through Live Chat; we retain these for the period required under our data policy.

Data Handling

We collect only the account and payment data needed to process your deposits and withdrawals. We do not sell your data to third parties.

Terms Change Notice

When we revise these terms, the updated version is published on this page with a revision marker. Material changes — those affecting withdrawals, eligibility, or account status — are also pushed as an in-account notification.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause is unclear, or you want to raise a concern about how a rule has been applied to your account, our support team is reachable through the channels below. When you contact us about a terms matter, please include your registered account ID and the specific clause you are asking about so we can respond accurately.

Team online

Live Chat

Connect directly from the account dashboard. Raise a terms query, a DANA deposit dispute, or an OVO withdrawal hold — our team reads the conversation history before responding.

Email Support

Send a detailed terms question to our support address from your registered email. Include your account ID and the clause reference for a faster, documented response.

Help Centre

The Help Centre holds written explanations of key clauses — account identity rules, GoPay transfer conditions, and withdrawal verification steps — in plain English.

Common Questions About These Terms

The questions below address what we hear most often when account holders want to understand how a specific clause applies to them. If your question is not covered here, reach us via Live Chat with your account ID and the relevant clause.

No. Deposits must come from a payment account registered in your own name. A third-party DANA or OVO transfer breaches our account identity rules and may result in a withdrawal hold pending verification.

A verified balance is not forfeited on suspension. We review the account, apply the relevant clause, and communicate the outcome in writing. Funds cleared before suspension remain on record during the review.

Contact support via Live Chat or email from your registered address. Include your account ID and state it is a data access request. We process these within the timeframe set out in our data handling policy.

The current published version applies. Continued use of your account after a revision is posted counts as acceptance. We notify you of material changes through your account notification area before they take effect.

The same account terms apply regardless of which e-wallet you use. The specific processing conditions — confirmation steps, reference IDs, reversal windows — are described separately in the payment section of the Help Centre.

Yes, subject to any pending verification on open transactions. Contact support, confirm your identity, and request account closure. Any verified balance is returned to your nominated DANA, OVO, or GoPay account after the review is complete.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.